Frequently Asked Questions
Have a question and don't see the answer below? Drop it in our contact form and we will be happy to answer it for you.
Where are you located?
Our HQ and rental warehouse is located in Fruitvale, BC.
What areas do you serve?
We mainly service the West Kootenay area of British Columbia but the options are endless!
How do I receive a Rental Quote?
Simply add your favourite items to your online Wishlist by clicking the heart icon, provide a rough estimate on the quantities needed, fill in any relevant event information and click submit. A member of our team will reach out and supply your custom quote!
How far in advance should I book my rentals?
Some items, especially our vintage pieces, have limited quantities. If there is something you absolutely must have at your Wedding, we highly recommend submitting your Wishlist sooner than later. Rentals are not considered "booked" until the contract is signed and your non-refundable retainer is paid.
How Long Do I Have My Rentals For?
We offer weekend rental packages, meaning you have access to your rentals Friday and Return by Monday to give you ample time for set up and take down. Is your event on a weekday? Send us a message!
When do I need to supply final numbers for my rentals?
We completely understand that there can be final number changes that occur during the planning process. During booking, we recommend securing rental items at your highest guest count to ensure availability, however, post contract signature changes to item quantities can be made up until 30 days prior to your event. We do allow increased inventory counts to occur up until 7 days prior to the date as long as inventory is available.
How do I secure the rentals for my event? What is your payment policy?
Once we have finalized your quote, you will be required to sign our contract and pay the 50% non-refundable retainer to secure the rentals for your specific date. But don't worry, adjustments to numbers can be made up until 30 days prior to your event. We do require a credit card authorization form to be signed pre-event.
Do you offer Discounts?
Clients working with Wild Smile Events for Planning, Design or Management will receive discounts on their rental orders. Contact us here to learn more about those available packages and pricing.
Large scale rental wishlists are custom quoted with savings in mind.
What form of payment do you accept?
We accept cheques and e-transfers at no additional fee. We also accept credit card with an additional processing fee.
If I don't see what I want in your inventory, can you source it for me?
We make no promises, but custom decor lights us up and we are always adding new items to our inventory. Let's just say, we have no will power when it comes to buying kicka** decor! Send us an email and we will be happy to let you know if we can bring something in for you. Our team is also available to create custom projects and signage for your event if preferred.
What are our Delivery Options?
We offer 3 options for your rental logistics based on your needs and budget. Please note that Delivery and Pickups are done Monday - Friday. Weekend availability must be scheduled in advance and is subject to additional fees.
Do I need to wash my items before I return them?
Nope, we do all the hard work for you! Your linen and dish-ware rentals have a cleaning fee attached to them so follow the packing instructions provided upon rental at the end of your event and send them back to our team to finish the job.
Please note that all rentals need to be returned free from wax. In the event that an item without a cleaning fee is returned in visibly poor condition and needs to be heavily cleaned, a cleaning fee will be charged post event.
Can I clean the items myself to avoid the cleaning fee?
Unfortunately, no. All items need to be cleaned by our team, in a controlled environment to ensure they meet sanitization and food safe standards for future clients.
What happens if I am late returning my rentals?
Items not returned within the time frame agreed upon per the contract, will result in invoicing of 50% of the item cost per day for each day late.
What happens in the event of missing, or damaged items?
If rental items are returned and you are missing an item, our team will immediately notify you and you will have 72 hours to return the item to us at no additional fee. If not found or a rental items is returned damaged, you will be billed for the damaged/missing item at replacement cost per your contract. We do require a credit card authorization form to be signed pre-event.
Is there a Cancellation Policy?
To ensure availability of all services and products, deposits/retainers are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:
Our HQ and rental warehouse is located in Fruitvale, BC.
What areas do you serve?
We mainly service the West Kootenay area of British Columbia but the options are endless!
How do I receive a Rental Quote?
Simply add your favourite items to your online Wishlist by clicking the heart icon, provide a rough estimate on the quantities needed, fill in any relevant event information and click submit. A member of our team will reach out and supply your custom quote!
How far in advance should I book my rentals?
Some items, especially our vintage pieces, have limited quantities. If there is something you absolutely must have at your Wedding, we highly recommend submitting your Wishlist sooner than later. Rentals are not considered "booked" until the contract is signed and your non-refundable retainer is paid.
How Long Do I Have My Rentals For?
We offer weekend rental packages, meaning you have access to your rentals Friday and Return by Monday to give you ample time for set up and take down. Is your event on a weekday? Send us a message!
When do I need to supply final numbers for my rentals?
We completely understand that there can be final number changes that occur during the planning process. During booking, we recommend securing rental items at your highest guest count to ensure availability, however, post contract signature changes to item quantities can be made up until 30 days prior to your event. We do allow increased inventory counts to occur up until 7 days prior to the date as long as inventory is available.
How do I secure the rentals for my event? What is your payment policy?
Once we have finalized your quote, you will be required to sign our contract and pay the 50% non-refundable retainer to secure the rentals for your specific date. But don't worry, adjustments to numbers can be made up until 30 days prior to your event. We do require a credit card authorization form to be signed pre-event.
Do you offer Discounts?
Clients working with Wild Smile Events for Planning, Design or Management will receive discounts on their rental orders. Contact us here to learn more about those available packages and pricing.
Large scale rental wishlists are custom quoted with savings in mind.
What form of payment do you accept?
We accept cheques and e-transfers at no additional fee. We also accept credit card with an additional processing fee.
If I don't see what I want in your inventory, can you source it for me?
We make no promises, but custom decor lights us up and we are always adding new items to our inventory. Let's just say, we have no will power when it comes to buying kicka** decor! Send us an email and we will be happy to let you know if we can bring something in for you. Our team is also available to create custom projects and signage for your event if preferred.
What are our Delivery Options?
We offer 3 options for your rental logistics based on your needs and budget. Please note that Delivery and Pickups are done Monday - Friday. Weekend availability must be scheduled in advance and is subject to additional fees.
- Delivery/Pickup: This is a standard service where we will arrive at your venue and unload rentals in the loading zone. You take care of the rest of distribution and setup. After your event, all rental items will need to be packed up and stacked neatly in the same location for pickup by our team member.
- Installation/Retrieval: This service is a bit more hands on in which our team will deliver your items onsite, and work with you (or your wedding team) to set up all of the larger rental pieces, such as furniture and arches, in the appropriate places. We also offer complete Installation of all of our rental items if this is something you are needing,
- Warehouse Pickup/Return: We also offer free pick up and drop off at our HQ located in Fruitvale, BC. We do have some transportation requirements for our larger pieces, including furniture. These details are included in your rental contract.
Do I need to wash my items before I return them?
Nope, we do all the hard work for you! Your linen and dish-ware rentals have a cleaning fee attached to them so follow the packing instructions provided upon rental at the end of your event and send them back to our team to finish the job.
Please note that all rentals need to be returned free from wax. In the event that an item without a cleaning fee is returned in visibly poor condition and needs to be heavily cleaned, a cleaning fee will be charged post event.
Can I clean the items myself to avoid the cleaning fee?
Unfortunately, no. All items need to be cleaned by our team, in a controlled environment to ensure they meet sanitization and food safe standards for future clients.
What happens if I am late returning my rentals?
Items not returned within the time frame agreed upon per the contract, will result in invoicing of 50% of the item cost per day for each day late.
What happens in the event of missing, or damaged items?
If rental items are returned and you are missing an item, our team will immediately notify you and you will have 72 hours to return the item to us at no additional fee. If not found or a rental items is returned damaged, you will be billed for the damaged/missing item at replacement cost per your contract. We do require a credit card authorization form to be signed pre-event.
Is there a Cancellation Policy?
To ensure availability of all services and products, deposits/retainers are non-refundable. You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies:
- 30 days prior: no additional cancellation fee
- 29 days prior: 50% of remaining contract total
- 7 days prior: 100% of contract total